- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- Delivery Location
There are two groups of products available on our website: for registered customers and non-registered customers. Items offered on our website to non-registered customers are available for delivery to addresses in Canada and the USA up to a maximum of a 14 day supply. Items offered on our website to registered customers are only available for delivery to addresses in Canada and the USA in any amount they would like. To find out how to become registered customer, please contact us at (519) 824 6445.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays, Sundays or holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
Once an order is successfully processed you will receive a confirmation email.
- Shipping Costs
Shipping costs are based on the order value before taxes. If total value of the order less or equal 200 CAD shipping charges are 9.99 CAD + HST in Canada. For total order value greater than 200 CAD before taxes shipping is free in Ontario. For orders to the USA $39.99 shipping fee will apply. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. This is an estimate only and is subject to change at anytime without notice. If you would like an estimate prior to paying please call 519-824-6445 or email firstname.lastname@example.org
Ontario HST sales tax is charged to all items subject to taxes.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at (519) 824 6445.
If you have any questions about the delivery and shipment or your order, please contact us at (519) 824 6445.